News – Telecom: MTNL customers can order new connections through SMS and to get home delivery

MTNL desperately trying to regain lost ground through customer friendly initiatives …

·        The state-run telecom operator Mahanager Telephone Nigam Limited (MTNL) is desperately trying to regain its lost ground in telecom market by announcing customer friendly initiatives

·        New customers can order for MTNL mobile, landline or broadband connection by sending an SMS to 9868552121 from any mobile while existing MTNL Dolphin customer can send it to 52121 toll free number

·        MTNL promises faster response and door step service to the new customer by making home deliveries of connections

·        MTNL currently operates in Delhi and Mumbai circle where it has lost considerable ground to its competitors. Currently, MTNL ranks 6th in Mumbai with 3.9% market share while in Delhi it is 7th largest mobile operator with meager 3.8% share

·        However, the company still holds significant market share in landline as well as broadband segments

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